SELECTED DETERMINANTS OF CONSUMER SATISFACTION AND COMPLAINT REPORTS

被引：616

作者：

BEARDEN, WO

TEEL, JE

机构：

来源：

JOURNAL OF MARKETING RESEARCH | 1983年 / 20卷 / 01期

关键词：

D O I：

10.2307/3151408

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：21 / 28

页数：8

共 40 条

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