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Can Service Coproduction Factors Enhance Learning-by-Doing Simultaneously? Evidence from the U.S. Hotel Industry[J] . Jie J. Zhang,Nitin Joglekar.Service Science . 2016 (2)
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Efficiency and risk in European banking[J] . Franco Fiordelisi,David Marques-Ibanez,Phil Molyneux.Journal of Banking and Finance . 2010 (5)
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Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel[J] . Dennis Campbell,Frances Frei.Management Science . 2010 (1)