A MULTISTAGE MODEL OF CUSTOMERS ASSESSMENTS OF SERVICE QUALITY AND VALUE

被引：1467

作者：

BOLTON, RN

DREW, JH

机构：

来源：

关键词：

D O I：

10.1086/208564

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：375 / 384

页数：10

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