DEVELOPMENT OF A TOOL FOR MEASURING AND ANALYZING COMPUTER USER SATISFACTION

被引:1237
作者
BAILEY, JE [1 ]
PEARSON, SW [1 ]
机构
[1] CACI INC FED,ARLINGTON,VA 22209
关键词
D O I
10.1287/mnsc.29.5.530
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
39
引用
收藏
页码:530 / 545
页数:16
相关论文
共 40 条
[21]  
JANECEK FP, 1978, THESIS ARIZONA STATE
[22]  
Lucas H. C. Jr., 1973, Management Informatics, V2, P165
[23]   PERFORMANCE AND USE OF AN INFORMATION SYSTEM [J].
LUCAS, HC .
MANAGEMENT SCIENCE SERIES B-APPLICATION, 1975, 21 (08) :908-919
[24]  
LUCAS HC, 1973, WIN P WHART C RES CO, V5, P27
[25]  
LUCAS HC, 1974, DECISION SCI, V5, P102
[26]  
MORRIS WT, 1978, DEV PRODUCTIVITY MEA
[27]  
Neumann S., 1980, J SYSTEMS MANAGEMENT, V31
[28]  
NOLAND R, 1974, MANAGING DATA RESOUR
[29]   STUDIES ON THE GENERALITY OF AFFECTIVE MEANING SYSTEMS [J].
OSGOOD, CE .
AMERICAN PSYCHOLOGIST, 1962, 17 (01) :10-28
[30]   MISPROJECT MANAGEMENT - MYTHS, OPINIONS, AND REALITY [J].
POWERS, RF ;
DICKSON, GW .
CALIFORNIA MANAGEMENT REVIEW, 1973, 15 (03) :147-156