A CONCEPTUAL-MODEL OF SERVICE QUALITY AND ITS IMPLICATIONS FOR FUTURE-RESEARCH

被引：8436

作者：

PARASURAMAN, A

ZEITHAML, VA

BERRY, LL

机构：

来源：

JOURNAL OF MARKETING | 1985年 / 49卷 / 04期

关键词：

D O I：

10.2307/1251430

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：41 / 50

页数：10

共 38 条

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