Explaining the low utilization of government websites: Using a grounded theory approach

被引：26

作者：

Wang, Fang ^{[1
]}

机构：

[1] Nankai Univ, Sch Business, Tianjin 300071, Peoples R China

来源：

GOVERNMENT INFORMATION QUARTERLY | 2014年 / 31卷 / 04期

基金：

中国国家自然科学基金;

关键词：

Government website; Grounded theory; Utilization; User needs; Value; Alternative information sources; Information source selection; ACCEPTANCE; TRUST; EXPERIENCES; SERVICES; CITIZEN;

D O I：

10.1016/j.giq.2014.04.004

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

The low utilization of government websites is a worldwide problem, and many governments have been criticized for this reason. Several existing fields are relevant to this complex phenomenon, but few succeed in providing a holistic explanation because of their segmentary perspectives and limitations in conceptual innovation due to deductive paradigms. In order to explore the mechanism of government website utilization from a more integrated perspective, a grounded theory approach is adopted in this study. 51 respondents were interviewed and a grounded theoretical model for government website utilization was generated. The contributions of this study include: (1) developing a holistic understanding on the mechanism of government website utilization, (2) identifying a few new theoretical concepts that were not explored in previous studies, (3) revealing that value acquisition is the essence of government website utilization, and (4) formulating a derivative conceptual model for delineating the process of information source selection. (C) 2014 Elsevier Inc. All rights reserved.

引用

页码：610 / 621

页数：12

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