Services growth options for B2B product-centric businesses

被引：135

作者：

Raddats, Chris ^{[1
]}

Easingwood, Chris ^{[2
]}

机构：

[1] Univ Cent Lancashire, Lancashire Business Sch, Preston PR1 2HE, Lancs, England

[2] Univ Manchester, Manchester Business Sch, Manchester M15 6PB, Lancs, England

来源：

INDUSTRIAL MARKETING MANAGEMENT | 2010年 / 39卷 / 08期

关键词：

Product centric; Services; Product attached; Operations; Servitization; INTEGRATED SOLUTIONS; STRATEGIES; SYSTEMS; GOODS;

D O I：

10.1016/j.indmarman.2010.03.002

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Many B2B companies that have traditionally been product-centric businesses (PCBs) are addressing the services opportunity (servitization) providing services aligned with customers operations and/or that address products from other suppliers The purpose of this paper is to create a new typology through which PCBs services strategies can be categorised using these two dimensions which is used to explore four services strategies and three growth options Companies selling less complex products predominantly use services to enhance product differentiation whereas those selling more complex products often undergo servitization with opportunities and risks from each growth option The risks of providing operations services are particularly noted since their successful provision requires significant changes to a PCB s activities The results provide a critique of resource-based theory specifically those resources that enable PCBs to create market differentiation through services The importance of relational resources increases as services strategies involve products from other suppliers and customers operations (C) 2010 Elsevier Inc All rights reserved

引用

页码：1334 / 1345

页数：12

共 55 条

[41]

Neely A., 2008, OPERATION MANAGEMENT, V1, P103, DOI [DOI 10.1007/S12063-009-0015-5, 10.1007/s12063-009-0015-5]

[42] Managing the transition from products to services [J].

Oliva, R ;

Kallenberg, R .

INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, 2003, 14 (02) :160-172

[43]

Parasuraman A., 1998, J BUSINESS IND MARKE, V13, P309, DOI DOI 10.1108/08858629810226636

[44]

Parvatiyar A., 2000, HDB RELATIONSHIP MAR

[45]

Porter M, 1998, CREATING SUSTAINING

[46]

Potts G., 1998, HARVARD BUS REV, V66, P32

[47]

SAWHNEY M, 2006, SERVICE DOMINANT LOG, pCH29

[48]

Shepherd C., 2000, EUR J INNOV MANAG, V3, P100, DOI [10.1108/14601060010322293, DOI 10.1108/14601060010322293]

[49]

Vargo S, 2006, SERVICE DOMINANT LOG

[50] From goods to service(s): Divergences and convergences of logics [J].

Vargo, Stephen L. ;

Lusch, Robert F. .

INDUSTRIAL MARKETING MANAGEMENT, 2008, 37 (03) :254-259

← 1 2 3 4 5 6 →