Effects of Partnership Quality, Talent Management, and Global Mindset on Performance of Offshore IT Service Providers in India

被引:44
作者
Raman, Revti [1 ]
Chadee, Doren [2 ]
Roxas, Banjo [2 ]
Michailova, Snejina [3 ]
机构
[1] Victoria Univ Wellington, Wellington, New Zealand
[2] Deakin Univ, Geelong, Vic 3217, Australia
[3] Univ Auckland, Auckland 1, New Zealand
关键词
Offshore service providers; Partnership quality; Global mindset; Talent management; Performance; India; INSTITUTION-BASED VIEW; UPPER ECHELONS; RELATIONAL GOVERNANCE; STRATEGY; INTERNATIONALIZATION; COMPETITIVENESS; DETERMINANTS; CAPABILITIES; ANTECEDENTS; INFORMATION;
D O I
10.1016/j.intman.2013.03.010
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
This paper investigates the effects of partnership quality, talent management and global mindset on the performance of offshore service providers (OSPs) in the information technology sector in India. The findings show that partnership quality has partial and strong mediation effects on the impact of talent management and global mindset on performance of OSPs. We also find that talent management strongly mediates the effects of global mindset on partnership quality. Overall, the results confirm that global mindset, by itself, has limited direct influence on the performance of OSPs and that the full benefits of global mindset can only be enjoyed by OSPs which have well developed talent management and high quality partnerships with their clients. The implications and limitations of the study are also discussed. (C) 2013 Elsevier Inc. All rights reserved.
引用
收藏
页码:333 / 346
页数:14
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