情绪劳动与抑郁及焦虑的关系:情绪耗竭的中介作用

被引：35

作者：

陈瑞君 ^{[1
,2
]}

秦启文 ^{[1
]}

机构：

[1] 西南大学文化与社会发展学院

[2] 郑州师范学院教育系

来源：

心理科学 | 2011年 / 34卷 / 03期

关键词：

情绪劳动; 情绪耗竭; 抑郁; 焦虑;

D O I：

10.16719/j.cnki.1671-6981.2011.03.022

中图分类号：

B841 [心理学研究方法];

学科分类号：

040201 ;

摘要：

本研究探讨情绪劳动与抑郁、焦虑的关系,着力考察情绪耗竭在二者之间的中介作用。采用情绪劳动量表、情绪耗竭量表和SCL-90对328名零售业员工进行调查。结果表明:表面行为与情绪耗竭、抑郁及焦虑没有显著相关;深度行为对情绪耗竭、抑郁及焦虑有显著的负预测作用;情绪耗竭在情绪劳动与抑郁及焦虑之间起中介作用。

引用

页码：676 / 679

页数：4

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