A LONGITUDINAL ANALYSIS OF THE IMPACT OF SERVICE CHANGES ON CUSTOMER ATTITUDES

被引：244

作者：

BOLTON, RN

DREW, JH

机构：

来源：

关键词：

D O I：

10.2307/1252199

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：1 / 9

页数：9

共 29 条

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