Research on the Civil Aircraft Customer Service System Simulation Based on SD Model

被引：0

作者：

Jun Xu, ^{[1
,2
]}

Cui-xia BI ^{[1
]}

机构：

[1] School of Economics and Management, Beihang University

[2] Shanghai Aircraft Customer Service CO.LTD.

关键词：

Civil aircraft, customer service system, simulation, system dynamic model;

会议名称：

2012 IEEE 19th International Conference on Industrial Engineering and Engineering Management(IE&EM 2012)

会议时间：

2012-10-27

会议地点：

中国湖南长沙

中图分类号：

V271 [飞机]

学科分类号：

082503

类型：

摘要：

Customer service ability is one of the key competitiveness in market competition for civil aircraft manufacturers who participate. To establish the mature reliable civil aircraft customer service system based on the service strategy is an important aspect to reflect the customer service skills. Based on the idea of system dynamics, this paper constructed a system dynamics model (SD model) of the customer service system of COMAC, and through the simulation of the system, analyzed the key factors which affect the running of the customer service system, to provide the basis for decision-making and measures.

引用

页码：1824 / 1827

页数：4

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