PRODUCT WARRANTY MANAGEMENT .1. A TAXONOMY FOR WARRANTY POLICIES

被引：163

作者：

BLISCHKE, WR ^{[1
]}

MURTHY, DNP ^{[1
]}

机构：

[1] UNIV QUEENSLAND,DEPT MECH ENGN,ST LUCIA 4072,QLD,AUSTRALIA

来源：

EUROPEAN JOURNAL OF OPERATIONAL RESEARCH | 1992年 / 62卷 / 02期

关键词：

WARRANTY; WARRANTY POLICIES; TAXONOMY; MANAGEMENT OF WARRANTY;

D O I：

10.1016/0377-2217(92)90242-2

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

Effective management of product warranty requires proper evaluation of alternative warranty policies. Many different types of warranty policies are in common use. Still others are discussed in the literature on product warranty. In this paper we formulate a taxonomy for warranty to assist the manager responsible for product warranty in choosing appropriate alternatives for evaluation before a final choice is made.

引用

页码：127 / 148

页数：22

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