TEAM-MEMBER EXCHANGE UNDER TEAM AND TRADITIONAL MANAGEMENT - A NATURALLY-OCCURRING QUASI-EXPERIMENT

The quality of exchange relationships between work teams and their members was assessed for 103 manufacturing workers. Higher levels of team-member exchange quality, as well as of cohesiveness, satisfaction with coworkers, and general job satisfaction were reported by members of teams expected to be self-managing in contrast to teams expected to function as traditional work groups. Gains in departmental production efficiency were also found to be related to the work unit's average change in team-member exchange over time.