The DeLone and McLean model of information systems success: a ten-year update

被引：5644

作者：

DeLone, WH ^{[1
]}

McLean, ER

机构：

[1] American Univ, Kogod Coll Business Adm, Dept Informat Technol, Washington, DC 20016 USA

[2] Georgia State Univ, Robinson Coll Business, Atlanta, GA 30303 USA

来源：

JOURNAL OF MANAGEMENT INFORMATION SYSTEMS | 2003年 / 19卷 / 04期

关键词：

evaluation of information systems; impact of information technology; information quality; information systems success; service quality; systems quality; use of information systems; user satisfaction;

D O I：

10.1080/07421222.2003.11045748

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Ten years ago, we presented the DeLone and McLean Information Systems (IS) Success Model as a framework and model for measuring the complex-dependent variable in IS research. In this paper, we discuss many of the important IS success research contributions of the last decade, focusing especially on research efforts that apply, validate, challenge, and propose enhancements to our original model. Based on our evaluation of those contributions, we propose minor refinements to the model and propose an updated DeLone and McLean IS Success Model. We discuss the utility of the updated model for measuring e-commerce system success. Finally, we make a series of recommendations regarding current and future measurement of IS success.

引用

页码：9 / 30

页数：22

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