Teaching knowledge management and intellectual capital lessons: an empirical examination of the Tango simulation

An explosion of interest in the area of intellectual capital (IC) and knowledge management (KM) has recently arisen as evidenced by the increase in managerial publications, academic studies, dedicated conferences, corporate initiatives, Internet sites and learning tools. Coinciding with this developing interest, the Tango simulation provides an environment where participants learn to manage and value the intangible assets of their business in a controlled environment. The Knowledge Management Receptivity Survey (KMRS) has been developed as a means for determining the level of understanding and commitment to knowledge management and intellectual capital initiatives. Thirty-three senior executives completed the KRMS before and after they participated in the Tango simulation in May and June of 1998. The results of this research yield two important discoveries. First, the KMRS is a validated survey instrument for both academic and practitioner usage in examining IC-related phenomena. Second, the Tango simulation provides participants with an effective means in heightening their receptivity to IC initiatives.