Data triangulation and web quality metrics: A case study in e-government

被引：107

作者：

Barnes, Stuart J. ^{[1
]}

Vidgen, Richard T.

机构：

[1] Univ E Anglia, Norwich NR4 7TJ, Norfolk, England

[2] Univ Bath, Bath BA2 7AY, Avon, England

来源：

INFORMATION & MANAGEMENT | 2006年 / 43卷 / 06期

关键词：

online tax submission; website; evaluation; quality; eQual; data triangulation; comment analysis;

D O I：

10.1016/j.im.2006.06.001

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

The work discussed here focused on the evaluation of quality perceptions of users of an electronic government website. As government organizations have begun to enhance transparency, communicate, and interact with citizens via the web, the development of appropriate online services has demanded better understanding of user requirements and thus for tailoring of solutions. The site we examined enabled the online submission of self-assessed tax returns in the UK. Survey data were used to model the perceptions of site users. In addition to the quantitative data, we also collected comments from respondents. These, using data triangulation, provided additional insight into the perceptions of site quality. The results of the comment analysis both supported the instrument and pointed to additional factors determining the perceptions of quality of e-government services needing attention in instrument development. (c) 2006 Elsevier B.V. All rights reserved.

引用

页码：767 / 777

页数：11

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