Organizational learning as a strategic resource in supply management

被引:194
作者
Hult, GTA [1 ]
Ketchen, DJ
Nichols, EL
机构
[1] Michigan State Univ, CIBER, E Lansing, MI 48824 USA
[2] Michigan State Univ, Eli Broad Grad Sch Management, Dept Mkt & Supply Chain Management, E Lansing, MI 48824 USA
[3] Florida State Univ, Coll Business, Tallahassee, FL 32306 USA
[4] FedEx Technol Inst, Ctr Supply Chain Management, Memphis, TN USA
[5] Univ Memphis, Fogelman Coll Business & Econ, Dept Supply Chain & Operat Management, Memphis, TN 38152 USA
关键词
marketing/operations interface; operation strategy; supply management;
D O I
10.1016/j.jom.2003.02.001
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
This study considers the potential role of organizational learning as a strategic resource in supply management. A model of learning in supply management processes is examined using samples representing three nodes of one Fortune 500 organization's supply chains (internal SBU customers, n = 14 1; corporate buyers, n = 115, and external suppliers, n = 5 8). Organizational learning is viewed as a composite construct arising from four tangible indicators: team-, systems-, learning-, and memory-orientations (each of those orientations is measured with four to five items). The results indicate that learning has a positive effect on a set of learning consequences, supply management consequences, management consequences, and performance consequences. (C) 2003 Elsevier B.V. All rights reserved.
引用
收藏
页码:541 / 556
页数:16
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