Management of information technology in academic information services

The dependency of academic information services on information technology is growing, particularly as information technology is the primary infrastructure of a digital library. This is compounded by the fast changing/developing nature of information technology and the trend towards digitization. The changing nature of information technology contributes to the need to manage it. The focus of this article is on the management of information technology with specific reference to the changing nature of this resource. To find a suitable model with which to manage information technology the management of change as well the management of technology was studied. In doing so 11 variables (which should be included in a management model) were distilled from the literature. Directors of academic information services in the South African tertiary sector were approached to rank the variables. Of these 11 variables, the first six were identified as key criteria. When existing information technology models were evaluated, these key criteria were used as the most important measures of effectiveness. However, attempts to find a suitable existing model that accommodates all six key criteria were unsuccessful. Ultimately, a new model was designed which could be implemented by academic information services (i.e. university libraries).