Public Administration Challenges in the World of AI and Bots

Technology-driven disruption is taking place at a pace and scale not witnessed before in history. Waves of technology, such as the internet of things, big data, machine learning, and artificial intelligence, are reshaping our personal and professional lives in profound ways. A new world is emerging in which many of the current job classes will disappear, while new ones, requiring entirely different sets of skills, are emerging. Public administrators are unprepared for the challenges they must face in order to cope with this nonincremental and exponential change. Many of the existing government structures and processes that have evolved over the last few centuries will likely become irrelevant in the near future. There is a compelling need to lay the groundwork for governments to rethink how they will be able to best serve their constituents.