On-line trust building in e-enabled supply chain

被引：70

作者：

Agarwal, A ^{[1
]}

Shankar, R ^{[1
]}

机构：

[1] Indian Inst Technol Delhi, Dept Management Studies, New Delhi, India

来源：

SUPPLY CHAIN MANAGEMENT-AN INTERNATIONAL JOURNAL | 2003年 / 8卷 / 3-4期

关键词：

trust; buyers; suppy chain management; supplier relations; electronic commerce;

D O I：

10.1108/13598540310490080

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Trust is a binding force in most buyer-supplier transactions. It is critical when uncertainty and asymmetric product information are present in the transaction of a supply chain. One of the important characteristics in developing trust among trading partners of an e-enabled supply chain is stage-wise trust development among partners. In the present work, alternatives for trust development among buyer and supplier have been identified. In order to evaluate the alternatives to evolve trust in an e-enabled supply chain, a framework involving analytic networked process is proposed. It helps in synthesizing various characteristics of trust in the e-enabled supply chain. For the illustrative example, the result indicates superiority of a community responsibility system for building on-line trust along the e-enabled supply chain.

引用

页码：324 / 334

页数：11

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