MEASURING EFFICIENCY CHANGE IN TIME APPLYING MALMQUIST PRODUCTIVITY INDEX: A CASE OF DISTRIBUTION CENTRES IN SERBIA

In the last decade, more and more attention has been paid to the efficiency of logistics systems not only in the literature but also in practice. The reason is the huge savings that can be achieved. In a very dynamic market with environmental changes distribution centers have to realize their activities and processes in an efficient way. Distribution centers connect producers with other participants in the supply chain, including end-users. The main objective of this paper is to develop a DEA model for measuring distribution centers' efficiency change in time. The paper investigates the impact of input and output variables selection on the resulting efficiency in the context of measuring the change in efficiency over time. The selection of variables on the one hand is a basic step in applying the DEA method. On the other hand, the number of basic and derived indicators that are monitored in real systems is increasing, while the percentage of those used in the decision-making process is decreasing (less than 20%). The developed model was tested on the example of a retail chain operating in Serbia. The main factors changing the efficiency have been identified, as well as the corresponding corrective actions. For measuring efficiency change in time Malmquist productivity index is used. The developed approach could help managers in the decision-making process and also represents a good basis for further research.