Knowledge management: A strategic agenda

This article explores what knowledge management is and what relevance it has to organizations and the people who work in or with them. Taking a broad definition of knowledge, it raises a number of questions concerning knowledge management as a source of competitive advantage and questions our conceptualization of 'knowledge'. We provide a brief review of the field and raise a number of challenges for managers. From this emerges an agenda for the development of action; orientated goals for managers, organizations and networks of organizations. These include the formulation and implementation of strategies for developing, acquiring and applying knowledge, and the monitoring and evaluation of knowledge assets and processes for the their effective management. (C) 1997 Elsevier Science Ltd.