Guidelines for Human-AI Interaction

被引：808

作者：

Amershi, Saleema ^{[1
]}

Weld, Dan ^{[2
,3
]}

Vorvoreanu, Mihaela ^{[1
]}

Fourney, Adam ^{[1
]}

Nushi, Besmira ^{[1
]}

Collisson, Penny ^{[1
]}

Suh, Jina ^{[1
]}

Iqbal, Shamsi ^{[1
]}

Bennett, Paul N. ^{[1
]}

Inkpen, Kori ^{[1
]}

Teevan, Jaime ^{[1
]}

Kikin-Gil, Ruth ^{[1
]}

Horvitz, Eric ^{[1
]}

机构：

[1] Microsoft, Redmond, WA 98052 USA

[2] Univ Washington, Paul G Allen Sch Comp Sci & Engn, Seattle, WA 98195 USA

[3] Microsoft Res, Redmond, WA USA

来源：

CHI 2019: PROCEEDINGS OF THE 2019 CHI CONFERENCE ON HUMAN FACTORS IN COMPUTING SYSTEMS | 2019年

关键词：

Human-AI interaction; AI-infused systems; design guidelines;

D O I：

10.1145/3290605.3300233

中图分类号：

TP3 [计算技术、计算机技术];

学科分类号：

0812 ;

摘要：

Advances in artificial intelligence (AI) frame opportunities and challenges for user interface design. Principles for humanAI interaction have been discussed in the human-computer interaction community for over two decades, but more study and innovation are needed in light of advances in AI and the growing uses of AI technologies in human-facing applications. We propose 18 generally applicable design guidelines for human-AI interaction. These guidelines are validated through multiple rounds of evaluation including a user study with 49 design practitioners who tested the guidelines against 20 popular AI-infused products. The results verify the relevance of the guidelines over a spectrum of interaction scenarios and reveal gaps in our knowledge, highlighting opportunities for further research. Based on the evaluations, we believe the set of design guidelines can serve as a resource to practitioners working on the design of applications and features that harness AI technologies, and to researchers interested in the further development of guidelines for human-AI interaction design.

引用

页数：13

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