共 9 条
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Tourist satisfaction with Mallorca, Spain, as an off - season holiday destination. Kozak M,Rimmington M. Journal of Travel Research . 2000
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Antecedents of Tourist Consumer Satisfaction and Dissatisfaction (CS/D) on long-haul inclusive tours:a reality check on theoretical Considerations. David Bowen. Tourism Management . 2001
[3]
Alternative indexes for monitoring customer perceptions of service quality: a comparative evaluation in a retail context. Hurley R F,Estelami H. Journal of the Academy of Marketing Science . 1998
[4]
Image Formation Process. Gartner W C. Journal of Travel Research . 1993
[5]
Tourist image, evaluation variables and after purchase behavior:inter-relationship. J. Enrique B,M. Isabel Sanchez,Javier Sanchez. Tourism Management . 2001
[6]
Assessing tourists satisfaction with shopping in the Hong Kong special administration region of China. Heung V,Cheng E. Journal of Travel Research . 2000
[7]
Marketing in the tourism industry. Appiah-Adu K,Fyall A,Singh S. The Service Industry Journal . 2000
[8]
An Examination of the Role of Beneficial Image in Tourist Destination Selection. Tapachai N,Waryszak R. Journal of Travel Research . 2000
[9]
Why do customers switch? The dynamics of satisfaction versus loyalty. Mittal B,Lasar W M. The Journal of Services Marketing . 1998