制造业服务提供中的社会技术能力及其对企业绩效的影响

被引：8

作者：

胡查平

汪涛

机构：

[1] 武汉大学经济与管理学院

来源：

中国科技论坛 | 2013年 / 11期

关键词：

网络; 服务提供; 制造业服务化; 社会技术能力;

D O I：

10.13580/j.cnki.fstc.2013.11.010

中图分类号：

F272.92 [人事管理]; F425 [工业企业组织和经营管理];

学科分类号：

1201 ; 020205 ; 0202 ;

摘要：

制造企业服务化战略转型已受到学术界和企业界广泛关注。然而,制造企业服务提供作为企业绩效改良的手段是否不管在何种条件下都可取或者是否都能为企业绩效提升做出贡献?该问题一直是研究界和实践界争论的主题。为了解决此问题,作者通过使用制造企业各阶层管理人员提供的一手数据,发展并检验了一个理论模型。结果表明:制造企业服务提供对企业绩效的影响是有条件的,即系统网络中的社会技术能力的丰富程度或可获得可能性对制造企业服务提供与企业绩效之间的关系存在显著的正向调节作用。

引用

页码：55 / 60

页数：6

共 11 条

[1]

The servitization of manufacturing: A review of literature and reflection on future challenges[J] . T.S. Baines,H.W. Lightfoot,O. Benedettini,J.M. Kay. Journal of Manufacturing Technology Management . 2009 (5)

[2] Success factors for achieving high service revenues in manufacturing companies [J].

Gebauer, Heiko ;

Friedli, Thomas ;

Fleisch, Elgar .

BENCHMARKING-AN INTERNATIONAL JOURNAL, 2006, 13 (03) :374-386

[3]

THE CHARACTERIZATION OF GOODS AND SERVICES: AN ALTERNATIVE APPROACH[J] . JeanGadrey. Review of Income and Wealth . 2005 (3)

[4]

Behavioral implications of the transition process from products to services[J] . Heiko Gebauer,Thomas Friedli. Journal of Business & Industrial Marketing . 2005 (2)

[5]

Marketing Strategy Development Styles, Implementation Capability, and Firm Performance: Investigating the Curvilinear Impact of Multiple Strategy-Making Styles[J] . J. Chris White,Jeffrey S. Conant,Raj Echambadi. Marketing Letters . 2003 (2)

[6] Managing the transition from products to services [J].

Oliva, R ;

Kallenberg, R .

INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, 2003, 14 (02) :160-172

[7]

Service strategies within the manufacturing sector: benefits, costs and partnership[J] . Valérie Mathieu. International Journal of Service Industry Management . 2001 (5)

[8]

Post-purchase strategy: A key to successful industrial marketing and customer satisfaction[J] . Philip C. Burger,Cynthia W. Cann. Industrial Marketing Management . 1995 (2)

[9] THE INSTITUTIONAL STRUCTURE OF PRODUCTION [J].

COASE, RH .

AMERICAN ECONOMIC REVIEW, 1992, 82 (04) :713-719

[10]

Go Downstream: The New Profit Imperative in Manufacturing .2 Wise,R,Baumgartner,P. Harvard Business Review . 1999

← 1 2 →