共 13 条
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Service logic revisited: who creates value? And who co-creates?[J] . European Business Review . 2008 (4)
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On value and value co-creation: A service systems and service logic perspective[J] . Stephen L. Vargo,Paul P. Maglio,Melissa Archpru Akaka.European Management Journal . 2008 (3)
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Service-dominant logic: continuing the evolution[J] . Stephen L. Vargo,Robert F. Lusch.Journal of the Academy of Marketing Science . 2008 (1)
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Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies[J] . Matthew L. Meuter,Mary Jo Bitner,Amy L. Ostrom,Stephen W. Brown.Journal of Marketing . 2005 (2)