ORGANIZATION AND CUSTOMER - MANAGING DESIGN AND COORDINATION OF SERVICES

被引:219
作者
LARSSON, R
BOWEN, DE
机构
[1] UNIV SO CALIF,SCH BUSINESS,DEPT MANAGEMENT & ORG,LOS ANGELES,CA 90089
[2] UNIV LUND,S-22101 LUND,SWEDEN
关键词
D O I
10.2307/258417
中图分类号
F [经济];
学科分类号
02 ;
摘要
引用
收藏
页码:213 / 233
页数:21
相关论文
共 83 条
[1]  
Abelson RP., 1976, COGNITION SOC BEHAV, P33
[2]  
[Anonymous], 1937, INQUIRY NATURE CAUSE
[3]  
[Anonymous], 1983, BEYOND METHOD
[5]  
Arrow K., 1974, LIMITS ORG
[6]  
Ashby W, 1960, DESIGN BRAIN
[7]  
BATESON JEG, 1983, EMERGING PERSPECTIVE, P50
[8]  
BERRY LL, 1980, BUSINESS MAY, P24
[9]  
BORDEN NH, 1964, J ADVERTISING RES, V4, P2
[10]  
BOWEN DE, 1988, RES ORGAN BEHAV, V10, P43